Archive for July, 2007

Big Lumps Of Garbage

Wednesday, July 25th, 2007

This post written from Starbucks in Glen Rock, NJ

There are two types of people in this world, those that Blog and those that do not.  It took me 38 years to narrow the world’s population down to two groups but I finally did it. Life should be much easier for all of us from here on in.

The business Blogger typically Blogging to market a company, service or product. Business leaders, marketers, authors and wannabes, all marketing while sharing expertise on a given subject to gain exposure. The business Blogger adds their own flavor to a topic in an attempt to connect with their potential customers and readers. Freely giving knowledge in exchange for that elusive subscriber and illustrious comment. Garnering real unfettered feedback that has never been so readily available in the past.

Blogs are a must have tool for today’s business. In our web 2.0 world of social media and user generated content, companies are striving to become transparent and trusted. Blog’s are a crucial first step on the road to corporate transparency. Sharing expertise can often reaffirm expertise in a noisy landscape overflowing with self proclaimed gurus. Giving away a little wisdom can provide benefits that far exceed the tightlipped status quo of yesterday.

The personal Blogger creates daily diaries of minutia about everyday life. They document the world through their eyes writing feverishly as they record the events happening around them. Connecting with friends and those of similar ilk. the personal Blogger is also trying to earn that elusive subscriber and the coveted comment.  The personal Blogger shares thoughts and perspective with the rest of the Blogosphere by creating off the cuff conversations for all to partake in.

Two distinct motivations, some for love, some for money, most for a little of both. Equally hoping to achieve the same result.

What about the do not’s? Do they get it? Do they understand the complexities, motivations and the stress of creating post after post after post? Can they even begin to empathize with the tortured soul behind the keyboard of mediocrity desperately trying to connect with the connected?

Apparently not.

A good friend, an internationally acclaimed marketing author, a gifted writer and world class story teller, the man who would be king (of the Bloggers) recently made me rethink my “Blogging is something everyone should do” posture. I led him by the hand, guided him directly to the promise land and helped him create what was destined to be greatest Blog writing of all time! After about two weeks and one post I was sent an email and for the first time in my life – I was speechless.

“My suspicions about Blogs seem confirmed. 18 days: zero comments. Not even an email, a phone call, a driver passing me at a crosswalk, rolling down his window, and shouting “hey Buddy, see you’ve got a Blog!”

In cyberspace, no one can hear you scream.  Or Blog, either.

Blogs seems like vehicles that let people ruminate and free associate, not unlike those students in “creative” writing classes who are encouraged just to “express themselves,” as if the inchoate expression of their feelings almost certainly contains some key truths–a provably ridiculous assumption, and an example of “promoting self esteem” gone mad.   

Free association–”Here’s some shit I’m thinkin’ about, in the way I’m thinkin’ ’bout it”–worked to some degree for James Joyce, but Ulysses got a free pass from readers–most of them confused by the words most of the time–because it was “literature” and Joyce was a genius– the kind of event that prompted the author of the Emperor Has No Clothes to point out that quite often, kings are naked.

Everything outside of literature is journalism, and the responsibility and necessity for a journalist is above all: be clear.  Bloggers don’t seem to feel that responsibility; they instead seem to share the conceit that their innermost thoughts are not simply interesting, but intoxicating, to others.  

Well, sorry: no.  BLOG:  Big Lumps of Garbage.
Some others, perhaps.  But not me.  I’ve never read anything in a Blog that would merit a few column inches of type and the cost of the newsprint.

I suspect it would be the same if I posted a reasonably insightful piece about the marketing implications of the Anna Nicole Smith case, Brittany Spears’s meltdown, or the marketing of this weekend’s Academy Awards.  No one would listen or comment, not least of all because they’ve learned what I have: BLOGs are bogs–thickets of mud.
Dopes have Blogs.  Schmoes have Blogs.  Anyone has a Blog.  Why in heavens’ name should I?”

You were the choosen one!
You were suppose to bring order to the force not leave it in ruin!

I was disappointed but at the same time enlightened. I saw the passing of the old regime. A gifted author - a marketing genius -  a man who is ready to pass the torch to a new breed of guru. A new expert, an expert for today’s connected masses.

Blogging is critical in our world, there can be no argument. The sharing of insight and experience is the way of our connected world. Blogs are agreeably not literature but more so a means of connected communication representative of the timeliness and participatory nature of a new and exciting connected culture.

Those that Blog will, and those that do not will fade away, having done their part to get us to the world we now occupy. They have passed the torch and I – (ehem!) I mean, we, gladly accept it.

Ironically his email to me would have made a fantastic Blog post.

What obesity problem?

Friday, July 20th, 2007

This post written from Starbucks in Cocoa Beach, FL

According to all the profiles I’ve read on match.com, no one is overweight anymore. It seems the obesity epidemic is over! What great news, we can now put the trans-fats back into our fries and roll those candy machines back into the schools.
Either the armies of singles on match.com are a genetically enhanced race of super singles or I’ve just stumbled onto the most talented group of salespeople I’ve ever seen!

When the motivation is right, ordinary people become extraordinary marketers. Not wanting to live alone is apparently a strong motivator. I’ve never seen a collective group so adept at marketing themselves. Everyone describes their “body type” as, “fit & toned”, “athletic”, “slim” or my favorite….. wait for it…….”a few extra pounds”.
You can sift through hundreds of profiles and never come across a, “plump and proud”, “chubby and cheery” or my personal fav, “large and in charge”.

A few extra pounds?!? What does that mean? Are you literally carrying a stubborn 3 extra pounds that just won’t go away? Don’t these people realize that the end game here is to “meet” someone live and in person? What happens then? No wonder online dating gets such a bad rap. You think you’re meeting Bo Derek and you end up having a latté with Bo Diddley.

The profiles are equally as inflated. No one has ever been at fault for a breakup or divorce. Everyone is looking for that special someone that “gets them”. Everybody is kind, understanding and just about the most terrific mate you could ever ask for. WOW! You can’t go wrong. Just pick one at random – you can’t lose!

Match.com singles are not the only great salespeople out there.  I’ve always touted the people pushing goods on the television shopping networks to be among the best sales people in the known universe. They have levels of enthusiasm that rival the winning team’s fans at a Super Bowl where the game is won with a hail Mary pass in the final seconds of the fourth quarter. I’ve always been impressed by the ability of Home Shopping hosts to be hyper-amped up about an air mattress one second and equally as jazzed about a set of china the next.

The baseball card collectible guy, Don Wagner is truly something to see. Best known for his intensity and my all time favorite catch phrase, “Be Dialin” Don Wagner could sell trading cards of local crack addicts and people would buy them! His enthusiasm level for what he is selling is off the charts! I am glued to the television when he’s raving about the latest collection of limited edition, rare, hard to find, gonna be gone forever, sure to be worth millions in the very near future baseball card collection.

In sales and marketing we all know that believing in your product is a must but in today’s noisy world belief alone just doesn’t cut it. We are deluged with grandiose online profiles and hyperactive pitchmen. We need to take it up a notch. In order to market we must have excitement that can be seen, heard and felt.

Excitement sells and passion is contagious. When the people you are marketing and selling to can feel the level of excitement about your product, service or even yourself, they get excited about it too.

If you’re chunky be chunky but be excited about it! Tell the single masses about your passion for great food and desire to hit the gym with the right person. Passion shines brighter than anything. When it comes to marketing always be honest about yourself, your product or service and always market with unyielding gusto! When others experience your fervor, connections will be made faster than the waistlines at the China Buffet.

You say he’s just a friend?

Friday, July 13th, 2007

This post written from seat 7A on JetBlue flight 525 from New Jersey to Florida on my way to speak on the “website conversion clinic” panel at Affiliate Summit Miami..

In 1988, “The Diabolical” Biz Markie sang (I use the term, “sang” loosely) “you say he’s just a friend” and went on to tell his “baby” she got what he neeeeeeds. I wonder how those lyrics would have differed if the song were written today?
“You say their just MySpace, Facebook, Blog Catalog, LinkedIn, Flickr, YouTube, twitter friends. You say their ALL just friends. Oh BAbY YOooouuu, got the friends that I NEEeed – thank you for the add I said thank you for the add” (I took that a little farther than I thought I could :) )

Anyway, you get the picture. In today’s connected culture, with all of our advances success still hinges on who you know, perhaps even more important, how you know who you know? You can be very successful but if your MySpace page has no friends, you’re just a big fat loser (making the “L” sign with my fingers on my forehead – which is awkward because I’m on a plane and now people are staring at me. I think someone just alerted the air marshal).

Having online friends is critical. Social networking is fast becoming the status quo. If you’re not out there you’re nowhere. I have more friends then I know what to do with and I want more! Acquiring friends is addictive! The more friends you have the more visible you are. If you don’t think social networking is vital to spreading your marketing message, just take a look at any of our 2008 presidential hopefuls. Hillary, Rudy, Obama they all have MySpace pages! They are all vying for votes by creating online supporters (combined they have over 100,000 friends on MySpace alone) and MySpace isn’t the only place they are trolling for friends. YouTube, Friendster, FaceBook, LinkedIn…they are everywhere!

In business, networking is nothing new. Networking is how good businesses become great ones. Social networking just takes it to extreme levels. Your network becomes viral and connections extend through armies of online friends in the blink of an eye. You make a friend and instantly all of their friends are exposed to you and you to them. You connect with a friend of a friend and it happens again, more people are exposed to you.

There is a downside to being madly connected online; you’re now exposed to thousands of people. Every move you make can now be seen, scrutinized, commented on and can spread quicker than the sizable woman sitting in the seat next to me went through her kosher meal.

An online community of friends is nothing new. Chat rooms and forums were among the first Internet community applications. Forums are still pretty popular. In an online forum, like minded people gather initially discuss a common topic or theme but eventually they end up discussing everything as friendship connections build.

A good friend of mine belongs to a specific Harley Davidson forum. Recently when we were out to dinner he told stories about how his forum members often rally to help their online brethren through rough times. Raising money for members with illnesses or those who have fallen on hard times is a common occurrence. They also act as a global support group or sounding board for those going through divorce, tragedy, loss of a pet or just about anything affecting their lives.

Social networking is going to be a critical marketing component for businesses in the very near future. Email marketing, Podcasting and Blogging have already made significant inroads into the marketing world and social networking sites are closing in fast. If you think MySpace and other social networking sites are kids’ stuff you may just want to rethink your stance - in the words of Biz Markie, “they got what yooou neeEEeed” – friends.

Twitter De - Twitter Dumb?

Sunday, July 8th, 2007

This post written from Starbucks in Oakhurst, NJ

I keep an open mind and try to look at everything from an optimistic point of view. There is not much happening on the web that I don’t get or can’t spin into a marketing strategy but I have to admit that when it comes to twitter – I don’t get it?

For those that don’t know, twitter is a social networking application that appeals primarily to the 18 – 24 year old group. If Blogging were reborn as an extreme sport it would be twitter.  Twitter allows anyone to create a profile and post (twitter) snippets of their lives as they happen (in 140 character increments). Users twitter what is happening in their lives at that very moment. No matter how boring or mundane the activity, people twitter away. They twitter from their web browser, IM and from their cell phones. Twitter describes it as, “A global community of friends and strangers answering one simple question: What are you doing?

As you can imagine, twitter messages are mind-numbingly trivial. Here is a sample of average twittering:

  • Breathing deeply
  • Relaxing on the couch
  • Trying to wake up and go for a run before it heats up out there.
  • Less than 5 hours till I see Transformers movie.
  • On my way to work
  • Going to bed

My first reaction to twitter was not positive. Do people really have nothing better to do? Have our lives become so boring that we need to read blow by blow updates on the rest of the populous? Are people that self absorbed that they think others want to live vicariously through them? Do we really need to catalog every minute of our lives? – Apparently.

There is no denying twitter’s popularity. I’m wildly impressed with the amount of people twitter has connected with. Not sure what the motivation is to twitter the day away or mindlessly scroll through random twitterings but you can’t argue with success. Twitter found an audience of loyal customers. They twitter in the morning, they twitter in the evening, they twitter all over this land.

As useless as I think twittering is I’ve come to the realization that just because I don’t use something does not make it worthless (it was a hard corner for me to turn). If you really put your mind to it you can extract value from almost anything. Try this on for size. If you have a product or service that targets the 18 – 24 year olds, before you finalize your marketing strategy you may want to spend some time on twitter. You can gather some truly amazing insight into where, how, when and why that age group does, well, everything. From a marketing and customer intelligence perspective does it really get any better then that?

Maybe twitters future is in customer intelligence? Possibly a global marketing focus group or part of another application? Perhaps it will just fade away when the twitter throng move on to the next hot thing?

Right now twitter is hot and the twittering masses are giving the world a glimpse into the happenings of their lives and people seem to like it so I say go for it. Twitter your brains out. Twitter until your fingers bleed but, if you crash into my car while you’re twittering on your cell phone I promise that your next twitter will be “getting my ass kicked”.