Comments on: I’ll give you anything you want! Just please don’t shoot - that video http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/ A Guide to Marketing and Selling to a Connected Customer Thu, 4 Dec 2008 18:31:52 +0000 http://wordpress.org/?v=2.0.5 by: Michael Brairton http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-25833 Tue, 02 Oct 2007 19:23:40 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-25833 Wow! What a wonderfully balanced perspective on a disturbingly negative trend in client/business relationships. As an auto dealership owner and manager I have unfortunately had the opportunity to be on the receiving end of what really appears to be "consumer terrorism" such as you describe. With all of the joys and frustrations that come from deeply caring about your customers, this type of episode has in my opinion become the leading factor in driving people away from any sort of career opportunity that involves dealing with the public. As you point out, it is clear to see where the ultimate cost of this trend. Wow! What a wonderfully balanced perspective on a disturbingly negative trend in client/business relationships. As an auto dealership owner and manager I have unfortunately had the opportunity to be on the receiving end of what really appears to be “consumer terrorism” such as you describe. With all of the joys and frustrations that come from deeply caring about your customers, this type of episode has in my opinion become the leading factor in driving people away from any sort of career opportunity that involves dealing with the public. As you point out, it is clear to see where the ultimate cost of this trend.

]]> by: ConnectedCustomers.net http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-2769 Mon, 27 Aug 2007 23:34:38 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-2769 Thanks to everyone for the great comments Larry Thanks to everyone for the great comments

Larry

]]> by: spookilly http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-2760 Mon, 27 Aug 2007 20:51:48 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-2760 There's some really great comments here too! There’s some really great comments here too!

]]> by: melevision http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1573 Fri, 24 Aug 2007 19:10:39 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1573 Way to break it down! Very in depth and super EXCELLENT post. I used to use YouTube as a means for sharing family videos ... but, the quality of my movies always gets destroyed during compression. Same as for any other video hosting site. I work REALLY HARD on my movies, in order to get the correct TIMING and EFFECTS, seeing that ruined was too upsetting for me. So, I host my own videos now. Anyway, I do like YouTube, I can always find a TV clip or Music video that I feel like watching. However I agree, if people are going to be making "videos" to share with the world a STORY, they need to show THE WHOLE story, and not just ONE SIDE. Way to break it down! Very in depth and super EXCELLENT post.

I used to use YouTube as a means for sharing family videos … but, the quality of my movies always gets destroyed during compression. Same as for any other video hosting site. I work REALLY HARD on my movies, in order to get the correct TIMING and EFFECTS, seeing that ruined was too upsetting for me. So, I host my own videos now.

Anyway, I do like YouTube, I can always find a TV clip or Music video that I feel like watching.

However I agree, if people are going to be making “videos” to share with the world a STORY, they need to show THE WHOLE story, and not just ONE SIDE.

]]> by: Abby http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1571 Fri, 24 Aug 2007 17:37:15 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1571 Your site is fantastic! It's entertaining, extremely well written and informative. I have added your site to my Google RSS feed and look forward to following. I am curious what you think about my blog when you get the chance. Thanks!! Your site is fantastic! It’s entertaining, extremely well written and informative. I have added your site to my Google RSS feed and look forward to following. I am curious what you think about my blog when you get the chance. Thanks!!

]]> by: EOBrien http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1567 Fri, 24 Aug 2007 15:57:16 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1567 Very interesting, I’ve noticed the same trend, every one is posting negative videos and information to their blogs and YouTube accounts. There never seems to be a camera around when someone does something good, and if there is positive feedback, no one passes that around. I must have gotten 15 emails from different people about that AOL incident, but I’ve never gotten an email about an act of kindness. Why is it that people spread bad news and problems? This situation seems all too familiar to the 1990’s Sue Happy Society we lived in for so long. Every little thing ended in a lawsuit, medical mishaps, slip and fall, spilling hot coffee and all the other ridiculous claims of being a victim. It is still happening and costing corporations millions in settlements and legal fees, but “The Customer Is Always Right,” right? All State is trying to spread good cheer by running ads on how their reps have personally helped out customers, but do you truly believe them. I don’t. If we could all just take a moment to stop, think, and put ourselves in the other persons shoes before maliciously spreading single sided info, maybe things would be better. Very interesting, I’ve noticed the same trend, every one is posting negative videos and information to their blogs and YouTube accounts. There never seems to be a camera around when someone does something good, and if there is positive feedback, no one passes that around.

I must have gotten 15 emails from different people about that AOL incident, but I’ve never gotten an email about an act of kindness. Why is it that people spread bad news and problems?

This situation seems all too familiar to the 1990’s Sue Happy Society we lived in for so long. Every little thing ended in a lawsuit, medical mishaps, slip and fall, spilling hot coffee and all the other ridiculous claims of being a victim. It is still happening and costing corporations millions in settlements and legal fees, but “The Customer Is Always Right,” right?

All State is trying to spread good cheer by running ads on how their reps have personally helped out customers, but do you truly believe them. I don’t.

If we could all just take a moment to stop, think, and put ourselves in the other persons shoes before maliciously spreading single sided info, maybe things would be better.

]]> by: spookilly http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1563 Fri, 24 Aug 2007 14:35:44 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1563 Another thought...why hasn't 20/20 or 60 Minutes run an expose' on the new level of consumer reporting opportunity that YouTube and the like provides? Do they just not want to recognize it or are they afraid it's hurting their ratings? Move over Katie Couric! It's Suzie Smith and her cell phone camera... Another thought…why hasn’t 20/20 or 60 Minutes run an expose’ on the new level of consumer reporting opportunity that YouTube and the like provides? Do they just not want to recognize it or are they afraid it’s hurting their ratings? Move over Katie Couric! It’s Suzie Smith and her cell phone camera…

]]> by: spookilly http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1561 Fri, 24 Aug 2007 14:22:51 +0000 http://www.connectedcustomers.net/2007/i%e2%80%99ll-give-you-anything-you-want-just-please-don%e2%80%99t-shoot-%e2%80%93-that-video/#comment-1561 Great post! This has been bugging me for some time. As a business owner and marketing consultant I often find customers reaching out for advice on these very same matters. Whether a car dealer, or a restaurant, or even a doctor, just like in all manners of life there's 2 sides to every story. Most often with sites like YouTube you see only one. Look how news has evolved over time - from 60 Minutes to CNN to Hard Copy - the expose' news story can either be a great revelation to the public bearing what we expect to be facts from trusted sources, or strictly sensationalism to gain eyeballs. Now the news is in "non-trusted" sources - or those without credentials - yet we still seem to believe. What a shame. Great post! This has been bugging me for some time. As a business owner and marketing consultant I often find customers reaching out for advice on these very same matters. Whether a car dealer, or a restaurant, or even a doctor, just like in all manners of life there’s 2 sides to every story. Most often with sites like YouTube you see only one.

Look how news has evolved over time - from 60 Minutes to CNN to Hard Copy - the expose’ news story can either be a great revelation to the public bearing what we expect to be facts from trusted sources, or strictly sensationalism to gain eyeballs. Now the news is in “non-trusted” sources - or those without credentials - yet we still seem to believe. What a shame.

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