Comments on: Remember When http://www.connectedcustomers.net/2008/remember-when/ A Guide to Marketing and Selling to a Connected Customer Thu, 28 Aug 2008 06:55:43 +0000 http://wordpress.org/?v=2.0.5 by: carol stanley http://www.connectedcustomers.net/2008/remember-when/#comment-49761 Wed, 21 May 2008 21:30:39 +0000 http://www.connectedcustomers.net/2008/remember-when/#comment-49761 Customer service..one of my favorite subjects...Actually it is hardly a subject any more...as it is practically non-existent. I shudder when there has been a problem with a bill, not receiving merchandise, getting the wrong merchandise....the length of time I will spend pressing buttons on the telephone...only often to be dropped or disconnected. Maybe it is better to pay all bills by hand, only buy things in stores. It is also essential today to read all small print on ads on the internet...Well that is a different story. carol stanley spectacularaftersixty.blogspot.com Customer service..one of my favorite subjects…Actually it is hardly a subject any more…as it is practically non-existent. I shudder when there has been a problem with a bill, not receiving merchandise, getting the wrong merchandise….the length of time I will spend pressing buttons on the telephone…only often to be dropped or disconnected. Maybe it is better to pay all bills by hand, only buy things in stores. It is also essential today to read all small print on ads on the internet…Well that is a different story. carol stanley spectacularaftersixty.blogspot.com

]]> by: Conrad Hees http://www.connectedcustomers.net/2008/remember-when/#comment-47363 Sun, 20 Jan 2008 06:41:49 +0000 http://www.connectedcustomers.net/2008/remember-when/#comment-47363 Good post, Larry. I definitely agree with you....customer service is practically nonexistent nowadays, depending on the establishment. I especially love it when I say hello, thank you, and have a nice day to a cashier whose only job is to ring up my stuff and be polite, and I get no response. :) I love this though, because the vast majority's poor people skills and social graces (which is really all that good customer service is anyway) make it very, very easy for those of us who do possess these attributes to blow past them in every respect, from career to friends to love. It can be said that almost nothing will pay off more over the course of a person's life than good 'customer service' (aren't we always marketing ourselves, after all?). Great post Larry, a subject written about much less often than it should be. Good post, Larry.

I definitely agree with you….customer service is practically nonexistent nowadays, depending on the establishment. I especially love it when I say hello, thank you, and have a nice day to a cashier whose only job is to ring up my stuff and be polite, and I get no response. :)

I love this though, because the vast majority’s poor people skills and social graces (which is really all that good customer service is anyway) make it very, very easy for those of us who do possess these attributes to blow past them in every respect, from career to friends to love. It can be said that almost nothing will pay off more over the course of a person’s life than good ‘customer service’ (aren’t we always marketing ourselves, after all?).

Great post Larry, a subject written about much less often than it should be.

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]]> by: A Time to Remember « Sales and Marketing Success Expos in New Jersey http://www.connectedcustomers.net/2008/remember-when/#comment-47327 Fri, 18 Jan 2008 21:59:31 +0000 http://www.connectedcustomers.net/2008/remember-when/#comment-47327 [...] Here is a great article by author of the bestselling marketing book, Larry BailinLarry details a personal experience in which memory skills made a huge difference in the sales process. Read the article. [...] […] Here is a great article by author of the bestselling marketing book, Larry BailinLarry details a personal experience in which memory skills made a huge difference in the sales process. Read the article. […]

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